- If you submitted a paper form and your receipt number begins with other letters, you can create an online account and add your paper-filed case to receive automatic case alerts.
- Setting up your online account;
- Problems logging into your online account;
- Passcode or password issues;
- Difficulty uploading documents; and
- Issues with making payment online.
- Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website. If Emma cannot answer your question, she may connect you to live chat with an agent.
- Automated Help—Our new speech-enabled phone system answers general questions 24 hours a day. Dial 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) and ask your question in English or Spanish.
- The system will answer your question and can send you links to forms and information by email or text.
- If you can be helped through an online tool or other self-service, you will not be connected to live assistance. For example, individuals who inquire about case status will be directed to check Case Status Online or to check their USCIS online account.
Generally, to ask a question about a specific case using live assistance, you should be:
- The applicant or petitioner;
- An attorney or accredited representative of record, on behalf of the applicant or petitioner;
- A parent or legal guardian, on behalf of your minor child;
- A legal guardian or custodian, on behalf of the person under your guardianship or custody; or
- An individual or organization that the requestor has authorized to receive the requested case-specific information; see Privacy and Confidentiality guidance.
If you use live assistance:
- You may have to wait to speak to a USCIS Contact Center representative by phone. Please try our online tools first.
- The USCIS Contact Center has multiple tiers of live assistance. The first tier of live assistance (Tier 1) can resolve a wide range of inquiries without escalating these to USCIS Immigration Service Officers (Tier 2).
- The following inquiries are managed at Tier 1 and will not be escalated to Tier 2 for resolution unless other factors make the issue more complex:
- Case status—note that self-service options like Case Status Online and the USCIS online account will have the same information that is available to the USCIS Contact Center;
- Requests to expedite an application, petition, or request;
- Rescheduling an appointment, including biometrics, interview, or oath ceremony—note that asylum applicants will be escalated to Tier 2;
- Non-delivery of a secure document or non-receipt of a notice such as an interview notice, Request for Evidence (RFE), or appointment notice;
- Special accommodation, which can also be requested online;
- Typographical errors which are based on USCIS errors; and
- Requests to withdraw an application, petition, or request.
- Change of Address, if requested before biometrics have been scheduled;
- Requests to expedite an appointment for biometrics;
- A Visa Waiver Program Entrant requesting Satisfactory Departure;
- Certain issues for military members and/or their families that cannot be resolved at Tier 1;
- Requests to extend travel authorization for beneficiaries of a Form I-134A, Online Request to be a Supporter and Declaration of Financial Support; and
- Requests for in-person appointments for document services.
Our toll-free number is 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) and we answer live calls and chats Monday to Friday, 8am to 8pm Eastern.
- Outside the U.S? Call 212-620-3418
- If you have a previously filed, pending, or approved VAWA, T, or U-related case, including a Form I-751 Abuse Waiver, the USCIS Contact Center must verify your identity and confirm your eligibility to receive information before providing any information or other requested service.
- Before calling the USCIS Contact Center, you should have:
- Your receipt notice(s) for the particular form(s) on which you would like to request information or other services for reference during the call; and
- A copy of the pending or approved application or petition that you are calling about readily available, if possible.
- We schedule in-person appointments for applicants, petitioners, and requestors who need a service that cannot be provided by phone, mail, or email. These include:
- Emergency travel documents;
- If you need proof of your immigration status to work or travel; or
- If you have been issued permanent residence through an Immigration Judge.
If you have an expired Permanent Resident Card (also known as a Green Card) and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly-filed Form I-90s that are pending decision by USCIS. These receipt notices can be presented with an expired Green Card as evidence of your continued lawful permanent resident status while you await your renewed Green Card.
If you have requested a replacement Green Card and need evidence of status or need another in-person service, please request an appointment online or call the Contact Center at 800-375-5283 (TTY 800-767-1833, VRS 877-709-5797) to request an appointment.
- Before calling the USCIS Contact Center, you should have: